At Essentials London, customer satisfaction is at the core of what we do. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below to learn how we handle exchanges, returns, and refunds.

1. Return Eligibility

To qualify for a return, your item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in its original, brand-new condition.
  • All original tags, labels, and packaging must remain intact and attached.
  • The return request must be initiated within 7 days of package delivery.

2. Non-Returnable & Final Sale Items

To maintain quality control and hygiene standards, certain items cannot be returned or refunded:

  • Jewelry & Accessories: Final sale due to hygiene and health standards.
  • Sale & Promotional Items: Products purchased during clearouts or special promotions.
  • Gift Cards: Non-refundable and cannot be exchanged for cash.
  • Worn or Customer-Damaged Items: Any item showing signs of wear, alteration, or damage not caused by shipping.

3. How to Initiate a Return

To start a return request:

  1. Contact our customer support team at support@essentialslondon.store.
  2. Include your Order Number, details of the item(s) you wish to return, and the reason for the request.
  3. Our team will review your email and reply with detailed instructions and the return shipping facility details.

4. Refunds & Processing Time

  • Inspection: Once your returned item arrives at our facility, our team will inspect it to verify its condition.
  • Approval: Upon passing inspection, we will send an email confirming your refund status.
  • Payout Window: Approved refunds are processed back to your original payment method within 5 to 7 business days. (Note: Processing times may vary slightly depending on your credit card provider or financial institution.)

5. Return Shipping Costs

  • Standard Returns: Shipping fees from the original order are non-refundable. Customers are responsible for paying their own return shipping postage.
  • Defective or Wrong Items: If the return is due to a mistake on our end (such as receiving a damaged or incorrect item), Essentials London will cover the cost of return shipping.

6. Damaged or Incorrect Orders

If your order arrives damaged during transit or you receive the wrong product:

  1. Email us within 48 hours of package delivery.
  2. Attach clear photographs of the package, shipping label, and the affected item.
  3. Once verified, we will arrange a replacement or issue a full refund at zero additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. First, re-check your bank account or credit card statement.
  2. Contact your bank or credit card company, as posting times can vary.
  3. If you’ve completed these steps and still have not received your funds, please contact us at support@essentialslondon.store.

8. Order Cancellations

  • Requests to cancel an order must be made within 24 hours of purchase.
  • After 24 hours, your order may already be in our fulfillment pipeline or dispatched, at which point it can no longer be canceled and must follow our standard return process.

9. Get in Touch

If you have any questions or need assistance with an ongoing return, feel free to reach out to our team:

Email: support@essentialslondon.store